Pro: My partner had a solid experience with Frank when she went into the shop this past winter. She had ski boot / foot issues for awhile so he was able to help her get fitted, paying meticulous attention to detail and explaining why she had issues with her boots.
Con: Knowing that she had a good experience, I decided to go into the shop this past summer to get fitted for ski boots (first time buying ski boots / new skier), but I was very disappointed with the service that I received from a gentleman who fitted me (it wasn't Frank). He couldn't have been more reluctant to help me, and every time I asked him questions (as a new skier I was curious about ski boot fitting), he couldn't have been more curt... It certainly wasn't the service that I was expecting, but I ended up buying boots anyway because I like supporting local shops.
Recommendation: This is a shop that I hope to return to, but next time, I'll be certain to request Frank for assistance (or some of the other staff members). Similarly, if you're going in for a boot fitting, then I recommend asking for Frank.
I cannot recommend this place enough. Bob is so caring and helpful. Helped me get the right snowboard, but also gave me my money back after finding out I fractured my wrist, got a concussion, and bruised my tailbone upon returning my snowboard. He cared about my well-being and the challenges ahead and told me not to worry about the cost of the rental. This is not only a really great rental place for gear, but a place that has great people.
I cannot write enough good things about this store. They treat me so well and I feel like they truly care about giving me the best skiing experience possible. Please do not hesitate to bring your business here, you will not regret it.
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Will C
4 months agoPro: My partner had a solid experience with Frank when she went into the shop this past winter. She had ski boot / foot issues for awhile so he was able to help her get fitted, paying meticulous attention to detail and explaining why she had issues with her boots. Con: Knowing that she had a good experience, I decided to go into the shop this past summer to get fitted for ski boots (first time buying ski boots / new skier), but I was very disappointed with the service that I received from a gentleman who fitted me (it wasn't Frank). He couldn't have been more reluctant to help me, and every time I asked him questions (as a new skier I was curious about ski boot fitting), he couldn't have been more curt... It certainly wasn't the service that I was expecting, but I ended up buying boots anyway because I like supporting local shops. Recommendation: This is a shop that I hope to return to, but next time, I'll be certain to request Frank for assistance (or some of the other staff members). Similarly, if you're going in for a boot fitting, then I recommend asking for Frank.
Catalina Romero
4 months agoI cannot recommend this place enough. Bob is so caring and helpful. Helped me get the right snowboard, but also gave me my money back after finding out I fractured my wrist, got a concussion, and bruised my tailbone upon returning my snowboard. He cared about my well-being and the challenges ahead and told me not to worry about the cost of the rental. This is not only a really great rental place for gear, but a place that has great people.
Stefan Berlind
2 months agoI cannot write enough good things about this store. They treat me so well and I feel like they truly care about giving me the best skiing experience possible. Please do not hesitate to bring your business here, you will not regret it.
John Bunar
2 weeks agoFriendly service. Ski equipment we rented was in good shape and well tuned/edges sharp.
David Soy
a month agoGot this pair of boots for a great price!